These Terms of Service ("Terms") govern all bookings, rentals, productions, editing services, and related services provided by Launch Pod Studio ("Studio," "we," "our," or "us"). By booking a session, making payment, entering our facility, or using our services, you agree to these Terms.
1.Services
Launch Pod Studio provides podcast recording facilities, video production, livestreaming, editing, photography, content production, and related creative services.
Services may include:
Self-service studio rentals
Audio/Video Engineer-assisted recordings
Podcast production
Video editing
Audio editing
Livestream production
Remote guest recordings
Corporate productions
On-location productions
Service availability may change without notice.
2. General Terms By accessing or using our services, you agree to be bound by these Terms of Service. We may update these terms from time to time. The most current version will always be available on our website.
3.Booking and Payments All studio bookings must be made through our official website or authorized channels. We accept credit/debit cards and payment installment options (e.g., Klarna or Affirm, if available).We do not accept cash, checks, or money orders.
Bookings are not confirmed until payment has been received.
4.Cancellation and Rescheduling More than 48 hours before session:
Eligible for a 50% refund.
Less than 48 hours:
Non-refundable.
Rescheduling:
One complimentary reschedule is permitted with at least 24 hours notice.
Rescheduled sessions must occur within 14 days.
Sessions cancelled with less than 24 hours notice are forfeited.
No-shows are not eligible for refunds.
5.Arrival
Clients may enter the studio up to 15 minutes before their scheduled session.
Your session begins at the scheduled booking time—not upon arrival.
Late arrivals do not extend your session.
6.Session Time
Your booked time includes:
Setup
Guest arrival
Camera adjustments
Recording
Breaks
Wrap-up
File transfers (when applicable)
7.Studio Use Policies Clients are expected to treat all equipment and studio property with care. Damages may result in charges based on our review, including security footage. Clients are responsible for the behavior of any guests they bring. Smoking of any kind is strictly prohibited inside the studio.
8.Clients Responsibilities
Clients are responsible for:
Arriving prepared
Bringing memory cards or SSDs when required
Reviewing camera framing during recording
Reviewing audio levels
Informing staff immediately of concerns
Managing guest schedules
Failure to notify Studio staff of concerns during recording constitutes acceptance of the recording setup.
9.Technical Limitations
Although we use professional equipment and industry best practices, no recording environment can guarantee error-free recordings.
Launch Pod Studio is not liable for interruptions resulting from:
Camera malfunction
Software issues
Power outages
Internet outages
Media corruption
Hardware failure
Third-party platform failures
Human error despite reasonable care
10.Session Logistics Please inform us in advance if your session will include multiple episodes or require changes to mics, cameras, or sets. Additional setup or breakdown time must be included in your booking. For example, if you plan to record 2 hours of content and need time to adjust the set, book a 3-hour session. If extra time is not pre-booked, additional charges will apply before files are released.
11.Studio Noise
Although treated acoustically, the Studio is not completely soundproof.
Occasional sounds may include:
Sirens
HVAC systems
Building activity
Street traffic
These are considered normal recording conditions.
12.File Transfer To streamline file delivery, we recommend bringing an SSD drive to your session. If you do not provide one, we offer file delivery via Dropbox for a $35 fee, payable at the end of your session and before files are uploaded.
Delivery timeline:
Typically within 48 hours.
Business days exclude weekends and holidays.
Delivery estimates are not guaranteed.
13.File Storage
Clients who bring their own SSD are responsible for collecting and backing up their files at the conclusion of their session. As a courtesy, Launch Pod Studio will retain project files for up to 14 calendar days following the recording date.
For clients who purchase Dropbox delivery, project files will be retained for up to 30 calendar days following delivery unless otherwise agreed in writing.
After the applicable retention period, files may be permanently deleted without notice.
Archived files may be recoverable for up to 90 calendar days, subject to availability. A file restoration and delivery fee will apply. Launch Pod Studio does not guarantee that files will be recoverable after the initial retention period.
Clients are solely responsible for downloading, verifying, and maintaining backup copies of all delivered files. Launch Pod Studio is under no obligation to retain or archive project files beyond the applicable retention period.
14.Inspection of Deliverables
Clients must inspect all delivered files promptly.
Any issue involving:
Missing footage
Missing audio
Corrupt files
Delivery errors must be reported in writing within 7 calendar days of delivery.
Claims submitted after this period may be denied because backup files may no longer exist.
15.Refund Policies
Refunds are considered only after Launch Pod Studio has investigated the reported issue.
At Launch Pod Studio's discretion, remedies may include:
Replacement files
Corrective editing
Studio credit
Complimentary re-recording
Partial refund
Full refund
Refunds are not automatic.
16.Liability and Indemnity Launch Pod Studio's maximum liability shall never exceed the amount paid for the affected session.
Launch Pod Studio shall not be liable for:
Lost revenue
Lost sponsorships
Missed guests
Missed release schedules
Lost business opportunities
Lost profits
Reputational harm
Consequential damages
Incidental damages
Special damages
17.Privacy Policy We may share behind-the-scenes footage or select session content on social media to promote the studio. If you prefer your session not be used in promotional content, please inform your producer in advance.
18.Equipment Damage
Clients are responsible for damage caused by themselves or their guests.
Repair or replacement costs may be charged to the booking party.
Security footage may be reviewed.
19.Conduct
Launch Pod Studio reserves the right to terminate any session without refund for:
Harassment
Threats
Violence
Illegal activity
Property damage
Intoxication
Unsafe behavior
20.Governing Law
These Terms shall be governed by the laws of the State of New York.
Any disputes shall be resolved in the state or federal courts located in New York County.
21.Acceptance
By booking a session, entering the studio, making payment, or using Launch Pod Studio services, the client acknowledges that they have read, understood, and agreed to these Terms of Service
